Below is a transcript of some questions and answers. Jeaneen is the client and Pete is our support guy that answered the questions, the client's name is Smart-Trade.

You can access your statistics by logging into the the client area using the login form on the right hand side of this site and clicking the web stats link.

Jeaneen: I'm going over our website stats and have a few questions as to what things mean.

Jeaneen: Unique Visitors, are these people who used log in's to get on site?

Pete: They are not login based just unique visitors to the site. Specifically tracked by IP address, so that if someone comes back within the month and they use the same IP address then they count only once.

Jeaneen: Number of visits - does this include people who did not log in?

Pete: The person above is counted once per time they come to the site within the time period.

Jeaneen: Pages??? what does that mean?

Pete: A page is like the home page, it may have a number of things that get loaded e.g. images, stylesheets, javascripts to that it looks the way it looks. This count ignores all the other things apart from the actual page.

Jeaneen: Hits?? What does that mean?

Pete: This counts all the pages and other things as well (images, stylesheets etc).

Jeaneen: Do these statistics include us here at Smart-Trade?

Pete: Yes, in the "Hosts (top 10)" section you can see your hits, visits etc on the line for "60-234-162-169.bitstream.orcon.net.nz" .

Jeaneen: Robot/Spiders Visitors?? What does this mean?

Pete:  Robot/Spiders are things like Google and Yahoo's automated browsers that categorise the internet. Non human browsing.

Jeaneen: Pages/URL top 10?? What does this mean?

Pete:  This shows stats for particular pages. It currently shows that the Category Listing page is the most viewed page on the site. Followed by the administration deskop.

Pete: Also you can see a glossary of terms at http://awstats.sourceforge.net/docs/awstats_glossary.html